What’s Next in Payments? – SPONSOR CONTENT FROM HEXAWARE


By Swati Dublish, Rajsekar Jayashankar, and Navin Mishra

The payments area is evolving swiftly, with the introduction of new players other than banking companies and fiscal products and services establishments. These rivals are disrupting the standing quo and having payments from the money transfer and remittances realm to revolutionary ideas like purchase now pay back later (BNPL) and open payments.

With purchaser expectations getting greater, people hope the “art of the possible” from their payments providers—and common gamers want to rethink their method to retain their position and shopper loyalty lest they grow to be irrelevant. All stakeholders within the payments ecosystem will need to align with the broader themes emerging now and in the around long run.

We dwell in a earth of synthetic intelligence (AI), device studying (ML), and cloud, a environment of “payments as an practical experience (PaaX).” 

The crucial payment themes of the future—cryptocurrency, central bank digital currency (CBDC), financial inclusion, and embedded finance—represent phases of the coming evolution of payments that your financial institution wants to be ready for.

Centered on its present relevance and increasing adoption, the starting position of payments’ foreseeable future is cryptocurrency—any sort of currency that exists digitally or just about and works by using cryptography to secure transactions.

The increase of cryptocurrencies is fraught with challenges this sort of as uncertain regulatory standing, deficiency of awareness, safety, scalability, and misuse of virtual currency. Crypto’s challenges and a need to have for controlled possibilities call for an evolution of CBDC, a phase we determine as “payments as a life style (PaaL).” 

Banking companies will challenge CBDC as lawful tender, just as hard cash is currently. But contrary to lender deposits, CBDC would depict a claim on the central bank.

The recent point out of financial infrastructure will push perseverance of the pace and the extent of adoption of CBDC. Important considerations about CBDC include things like privacy in personal transactions, retail CBDC (consumer accounts) as a new operate of central banks, use of a CBDC offline, and cybersecurity dangers.

In the medium-time period long run, enabled by CBDC, fiscal inclusion will play the most important role in making payments the mainstay of economies all around the world. Money inclusion refers to such as the unbanked segments in the economical ecosystem. Crucial barriers to fiscal inclusion involve economical literacy, deficiency of private-sector willingness and ability to have interaction, lack of entry to smartphones, and unsatisfactory anti-funds laundering controls.

Economical inclusion in turn will support embedded finance—the long term of banking—with the financial institution heading to prospects at their point of need to have and not the other way all-around, a period we define as “invisible payments.” 

Embedded finance is the integration of financial services—including lending, payment processing, or insurance—with nonfinancial businesses’ infrastructures with out the want to redirect them to classic money institutions. The embedded finance opportunity for banks involves immediate acquisition of consumers and deposits, price-income growth through partnership agreements, and reduction of customer acquisition and device-processing charges.

Technological innovation will be crucial to propelling financial institutions into the new realm, exactly where payments no extended will be proprietary but will be democratized as a service. For your lender to continue to be suitable and to potential-evidence your payments organization, your financial institution requirements to: 

  • Seem at your technologies. Banks should commence planning for the affect these new payment cars will have on onboarding, stability, channels, and electronic banking platforms. Banking companies should really align digital payments and digital banking modernization initiatives to reuse digital banking applications and methods to aid this changeover. 
  • Assess your role. Fiscal technological innovation products and solutions and expert services will be the crucial instruments marketing inclusion in the money programs of the future, assisting communities all over the earth build lengthy-term economic resilience and enabling money development.  Banks will enjoy a major function in driving this transform. 
  • Seize your prospect. Embedded finance will aid banking institutions arrive at additional shoppers with lessen expenditures of acquisition, increase distribution channels, and create new worth-added expert services, building unprecedented chances of scale. 

Long run of Payments Reimagined

The era of payments as a merchandise is presently in the previous, as banking companies are nearing a change in shopper anticipations. The journey of payments is probable to go as a result of a a few-technology transformation. 

Gen 1: Payments as an Working experience (PaaX)

The payments entire world is on the cusp of transformation, with a target on increasing end-user experience through enhanced interfaces and smoother transitions. Banking companies and fintechs are utilizing the electric power of AI, ML, and cloud to enable Gen A single. This expertise is commonly called frictionless payments.

Gen Two: Payments as a Lifestyle (PaaL)

As the current practical experience stabilizes and wearable technological innovation results in being the norm, payments will become a aspect of the life of people and enterprises, launching the future period. The flourish of point out-owned crypto could come to be the singular pressure for seamless operations for the two domestic and cross-border payments.

Gen 3: Invisible Payments

About the following 3 to five years, payments will engage in a match-altering role not basically as a ubiquitous purpose but also by doing work seamlessly behind the scenes. Monetizing payment transactions will make sure that payments are economically inclusive and embedded in the more substantial organization-transaction ecosystem.

The Generational Shift


Culture is embarking on a change in expertise, in worth development, and for a far better high quality of life. Payments will drive this reworked encounter for a huge phase of the population as we go by way of these 3 generational changes.


Hexaware’s banking solutions contain Amaze®, a cloud enablement platform Tensai, an automation platform and H.A.R.V.I.S., a banking virtual lab and incubator. Learn additional about the foreseeable future of payments and how Hexaware can support financial institutions and monetary institutions hold up in a dynamically modifying field.


Swati Dublish is a Banker, driving business transformation as a result of technologies for Banking institutions & Fintechs at Hexaware Systems. Rajsekar Jayashankar is Banker, Researcher, and Main Banking item specialist at Hexaware Systems. Navin Mishra is Strategist for Economical Providers in General public Sector at Hexaware Technologies.

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